*If you'd like to decline package protection, you can do so by unchecking the box near the checkout button- note we are not covering loss if unchecked.
By selecting Package Protection at checkout and paying a small additional fee, your order will be protected from damage, loss, or theft.
If your order never arrives or is damaged when it arrives, you can easily file a claim with our team and receive a replacement order or be reimbursed.
If your package has been marked "delivered", yet you have not received it, please wait at least 2 days, after delivery confirmation to file a claim. This is happening more and more often where USPS will say "delivered" and they are not at your home yet. So please wait, check with neighbors, family members, or look in unusual places (maybe a garage) for the package before contacting us.
To file a claim, contact us with your Order ID, contact info, and a description of the problem, and we will get back to you within 24 hrs.
If you declined Package Protection, and your package has been lost, stolen, or damaged, please contact the Mail Carrier.
Shipping & Returns
Shipping & Returns
Hello! We ship Monday - Friday. On US Federal Holidays no mail moves - you *may* see a label print, but it will leave the next mailing day. If we take a short break for vacation, it is announced ahead of time on all social media channels and in the newsletter. Are you signed up for my emails? They often contain treasures!
Orders will ship within 72 hrs. Super huge orders can take 3-5 days (these are usually wholesale orders and probably don't pertain to you).
PRE ORDERS ship as stated in the listing -- usually these take some time to arrive. IF YOU COMBINE in stock items with a preorder they will ship TOGETHER at one time. Make a separate order if you need in-stock items sooner. Thanks!!
We ship USPS First class mail and Priority Mail always, never ground. We ship UPS if you choose UPS, OR if it's more economical and faster than USPS.
We DO ship to Canada through USPS or UPS if you choose it. We do NOT cover import fees. It is worth an email if you're concerned about the cost, before placing your order. I will weigh and estimate cost before processing.
Local pick up is an option! Our store is located at 4860 Larson Beach Rd in McFarland, WI. We are open Wednesdays and Saturdays 12-4.
Our mail system is pretty amazing when compared to the rest of the world and we are so grateful to the Carriers that make it happen! Once in a while a hiccup occurs. NO WORRIES! Let me know via email: email@example.com and I will do my best to help. 😄
Vinyl is usually rolled and either wrapped in tissue or a protective bag, and sent that way. Some vinyl (soft metallic and moonglow for example) can be folded without causing damage, you can opt to iron it from the back side as well. In any case, if your vinyl arrives with wrinkles you can simply place it in the sunshine OR use a hair dryer to warm it flat again, or iron it (wrong side only). If you think your vinyl is damaged, please email me and I will take care of you. 😊
**Soft metallic vinyl, Stardust, croc, and Moonglow vinyl CAN be ironed from the wrong side. See my Guide for Sewing Vinyl for more info.
If I made a mistake on your order OR if something arrives damaged, email me so I can fix it. The SewHungryhippie team strives for perfect but we are humans & are training new employees... Thank you for your grace.
Returns are accepted for damaged items and we will send you a return label. Returns for "changing your mind" are accepted at YOUR return shipping expense, and will be processed with a restocking fee of 10%
Thank you for supporting my small business! YOU have made a huge difference in my family's life and I think about it every single day.
Since I have had several packages arrive from other suppliers with torn edges with items missing, I value the package protection. Because you take great care in wrapping items securely, I have not had any problems with your packages! The US Postal service is lousy and many packages arrive in terrible shape if not wrapped carefully.
The product arrived in very good condition. I am very pleased with the products and the service received.
An amazing box filled with vinyl, patterns, zippers, embroidery book and sooo much more. High quality vinyl! Love love love this box♥️
My understanding is the charge is like insurance in case the package is lost during shipping. Knowing the current shipping dilemmas, the cost was not out of line. I wasn't expecting the charge when planning my purchase, but it did not break my budget.
WE OFFER FREE DOMESTIC SHIPPING FOR ORDERS OVER $100 Orders ship within 72 hrs-tracking info is emailed to you. DISCOUNTS DO NOT APPEAR UNTIL CHECKOUT
Returns are accepted for damaged items and we will send you a return label. Returns for "changing your mind" are accepted at YOUR return shipping expense.