FAQ



Do you have a newsletter with offers?

YES! Sign up to receive special offers via our weekly email  here.  

What's the difference between faux leather and vinyl? NOTHING. It is the same.

 

Our contact email is: help@sewhungryhippie.com

Need to call us? Our phone number is 888-351-3869

Please leave a message so we can call you back.

 

When will my order arrive?

  • We ship every day Monday - Fri. Check the homepage for current turnaround from order placement to shipment, it can vary from 24 hrs to 7 days depending on time of year.This is a family business, thank you for your patience.
  • Federal Holidays means no mail runs (not in our power). Most orders are processed within 72hrs unless a preorder is holding it up. Check your order email for more info.
  • IF YOUR ORDER HAS NOT PROCESSED check to make sure it's not a preorder item that's holding it up. Email us if you need help, we are happy to help you!  (help@sewhungryhippie.com) 
  • We always send TRACKING info via email. Check your junk, spam, or promotions folders 

 *We ship worldwide. The website is set up to let you know what your shipping cost is estimated to be. It is usually correct.

 

Is this vinyl heat transfer?
  • No.
Can I order different size cuts of vinyl?
  • Our scrap packs have multi sized units included. Our vinyl is cut and packaged at the factory.

Can I sew or embroider this vinyl? Do I need special tools?

  • Yes you can sew & embroider this vinyl! 
  • YES you can QUILT the Soft Vinyl Collection & Moonglow collection easily!
  • See my Free Guide to Sewing Vinyl .
  • Always use a Teflon sewing foot, use good quality poly blend thread, and the correct needle for your material. 
  • I host weekly LIVE events on my Facebook page and YouTube channel often make vinyl and cork projects. You can watch the replays anytime. 

 

VIP Members have several Free Shipping days/weeks throughout the year with no minimums.


For our International Guests, we have to ship UPS to Canada and USPS to Europe. We are very sorry for the expense, this is not in our control.

Postage costs calculate according to weight. If you fill your cart, you will see the cost.

 

I keep hearing about VIP Club, how do I join? Join us by clicking here.

This is an annual OR monthly membership with TONS of perks! We'd love to have you. Most VIP Members "make their money back" in 1 to 2 orders.  We can no longer accomodate requests for refunds if you forgot your VIP or discount codes. PLEASE MAKE SURE to be logged in. 

VIP Members must be logged in to your store account with the same email you purchased your VIP Club membership with.

 

I want to order wholesale, what do I have to do?

Sign up for a wholesale account by contacting us at help@sewhungryhippie.com We wholesale to BRICK AND MORTAR shops only.

You can find some of my products at Checker Distributing and Moda Fabrics. This is for businesses with tax id numbers.

Wholesale minimums are 5K per 12 month period.

 

Do you have free patterns and tutorials? YES LOTS! For VIDEO tutorials and walk-throughs, please subscribe to my YouTube channel. https://www.youtube.com/c/SewHungryHippie/videos

Here is my blog page with pages of free tutorials for you to browse.

 

Can I teach your pattern in a class at my LQS?

YES! Please have each student purchase a copy of the pattern, copying is illegal. Please help support Creative Intelligence.

 

Do you travel to teach or do trunk shows? Rarely. I will be at the Madison Quilt Show in September and Houston Quilt Festival in November.

 

RETURNS AND CONTACT INFORMATION:

I want you to be happy! I stand by my products, it is always worth an email if you have an issue. 

Please give us 48 business hours to respond.

PDF sales are not refundable due to the digital nature of the product.

Returns accepted within 14 days of receiving for unused items in original condition. Please email help@sewhungryhippie.com with "return" in subject line. If you simply  "changed your mind" on a product - shipping is at your expense. 

Cancelled orders incur a 10% restocking fee.

IF you choose to opt out of Package Protection, we are not covering loss or damage. This is a small family-run company, thank you for your understanding and support.

Please email us if there is an issue. (help@sewhungryhippie.com) 😄

Return address:

Sewhungryhippie

 801 N Page St

Stoughton, WI 53589 

Here is our Privacy Policy. 

WE DO NOT STORE sensitive information on our server, such as CC information. We will never ask you for your password. We cannot "add to orders" without sending you an additional invoice - if you don't pay it, your order will not ship.

We accept Visa, Mastercard, Discover, Paypal, and shop pay. Sorry we do not accept American Express.

SHOP PAY INSTALLMENTS INFORMATION:

  • Rates from 0-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: [affirm.com/lenders](http://affirm.com/lenders). Options depend on your purchase amount, and a down payment may be required. State notices to consumers [affirm.com/licenses](http://www.affirm.com/licenses).
  • If you finance your purchase with Affirm, your first payment is due approximately two weeks after your purchase is finalized. Please note that due to extended delivery times, your loan payment(s) may be due before you receive your purchase.


VINYL RATING INFORMATION:




Our vinyl has the highest eco-friendly rating available for production.
Many materials now days have ingredients in them that fall under Proposition 65, and pvc is one of them.



  






  
 
   
 
   
 
 
 
 
  
 
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