Hello! We ship Monday - Friday and some Saturdays. On US Federal Holidays no mail moves - you *may* see a label print, but it will leave the next mailing day. If we take a short break for vacation, it is announced ahead of time on all social media channels and in the newsletter. Are you signed up for my emails? They often contain treasures!
Orders will ship within 72 hrs. Super huge orders can take 3 days (these are usually wholesale orders and probably don't pertain to you).
PRE ORDERS ship as stated in the listing -- usually these take some time to arrive. IF YOU COMBINE in stock items with a preorder they will ship TOGETHER at one time. Make a separate order if you need in-stock items sooner. Thanks!!
We ship USPS First class mail and Priority Mail always, never ground. We ship UPS if you choose UPS, OR if it's more economical and faster than USPS.
We DO ship to Canada through USPS or UPS if you choose it. We do NOT cover import fees. It is worth an email if you're concerned about the cost, before placing your order. I will weigh and estimate cost before processing.
Local pick up is an option! This lets you pick up from our front porch. Items are on the pink cart right inside (out of the weather). The door is unlocked, so help yourself. We most likely won't know you're here unless you opera sing. That being said, don't choose this option unless YOU can pick it up. I don't deliver. 😂😄
Most items arrive within 5-7 business days, many orders will arrive sooner than that! Our mail system is pretty amazing when compared to the rest of the world and we are so grateful to the Carriers that make it happen! Once in a while a hiccup occurs. NO WORRIES! Let me know via email: firstname.lastname@example.org and I will fix it ASAP. 😄
Vinyl is usually rolled and either wrapped in tissue or a protective bag, and sent that way. Some vinyl (soft metallic and moonglow for example) can be folded without causing damage, you can opt to iron it from the back side as well. In any case, if your vinyl arrives with wrinkles you can simply place it in the sunshine OR use a hair dryer to warm it flat again, or iron it (wrong side only). If you think your vinyl is damaged, please email me and I will take care of you. 😊
**Soft metallic vinyl, Stardust, croc, and Moonglow vinyl CAN be ironed from the wrong side. See my Guide for Sewing Vinyl for more info.
If I made a mistake on your order OR if something arrives damaged, email me so I can fix it. It's rare, but I'm human. Thank you for your grace.
Returns are accepted for damaged items and we will send you a return label. Returns for "changing your mind" are accepted at YOUR return shipping expense, and will be processed with a restocking fee of 10%, but I'm a fair person so just email me and we'll talk.
Thank you for supporting my small business! YOU have made a huge difference in my family's life and I think about it every single day.